Case Study: Radisson Hotel Group cuts review response time in half with Shiji Group’s ReviewPro Case Management

Radisson Hotel Group cuts review response time by 50% with Shiji Group

The Radisson Hotel Group faced the challenge of optimizing its strategy for responding to online guest reviews in a timely manner, recognizing it was too large a project to handle alone. To address this, the hotel group partnered with the Shiji Group and implemented ReviewPro’s Auto Case Management tool.

The solution from Shiji Group streamlined internal processes by automating alerts and escalation for negative reviews, which dramatically increased staff efficiency. As a result, Radisson Hotel Group successfully halved its review response time within just three months, significantly improving its guest engagement and online reputation management.

Radisson Hotel Group