Case Study: Minor Hotels boosts guest satisfaction with Shiji Group’s ReviewPro

Minor Hotels boosts guest satisfaction by 14% with Shiji Group

Minor Hotels, a global hospitality company with over 530 properties, sought to improve guest satisfaction by identifying and resolving issues in real-time. Their challenge was to find tools and processes that would seamlessly help their teams spot guest needs and operational improvement areas. They partnered with Shiji Group's ReviewPro to implement its Guest Experience Improvement Suite.

The solution from Shiji Group involved integrating ReviewPro’s Auto Case Management with in-stay and post-stay surveys, creating automated workflows for rapid service recovery. This structured approach led to significant measurable improvements: a 14% increase in Net Promoter Score (NPS), a 1.3% rise in their Global Review Index™, and a 30% improvement in management response times for critical feedback.

Minor Hotels