Case Study: Mandarin Oriental Barcelona boosts efficiency and guest satisfaction with Shiji Infrasys Cloud POS

Mandarin Oriental Barcelona saves 5-10 minutes per order with Shiji Group

Mandarin Oriental Barcelona, a luxury hotel, faced operational challenges with an outdated Point of Sale (POS) system that was time-consuming, prone to errors, and lacked mobility, hindering their ability to deliver their renowned personalized service. The vendor, Shiji Group, provided its Infrasys Cloud POS solution to address these inefficiencies.

Shiji Group implemented its Infrasys Cloud POS, which streamlined ordering processes and provided mobile capabilities. The results included estimated time savings of 5-10 minutes per order, a marked increase in guest satisfaction scores, and improved data security. The solution also enabled better decision-making through analytics, such as optimizing menu offerings and bar hours to increase revenue.