Case Study: Jeju Dream Tower enhances hotel-casino operations with Shiji

Jeju Dream Tower streamlines hotel-casino operations with Shiji across 1,600 rooms

Jeju Dream Tower, a large hotel-casino resort on Jeju Island, faced the complex challenge of finding a technology partner to support both its hotel and casino operations ahead of its 2020 opening. The pre-opening team needed a flexible point-of-sale (POS) solution that could integrate with the casino's specific management system, comply with local payment regulations, and cater to an international clientele. They selected Shiji as their vendor, drawn by its experience in the casino market and its status as a preferred partner for Hyatt hotels.

Shiji implemented its Infrasys Cloud POS along with several integrated payment and loyalty solutions. This provided Jeju Dream Tower with a reliable, hardware-agnostic system that seamlessly integrated with their casino operations and supported multiple languages. The partnership with Shiji resulted in significant time and cost savings, improved guest experience through digital ordering, and enhanced reporting accuracy. The resort now operates smoothly with Shiji's technology, which has reduced support hours, eliminated data duplication, and established a foundation for future innovation.