Case Study: HTL Hotels boosts guest satisfaction with Shiji ReviewPro

HTL Hotels boosts in-stay conversation rate by 18.4% with Shiji Group

HTL Hotels, a leading hotel chain in Argentina, faced challenges in managing guest communications efficiently. Their manual processes were time-consuming and failed to meet expectations for prompt, personalized service. To address this, they partnered with Shiji Group and implemented its Shiji Reviewpro guest feedback and communication management tool.

Shiji Group implemented Shiji Reviewpro, which was integrated with HTL's Property Management System to automate nearly 20 different types of guest communications. This solution led to significant results, including an 18.4% rise in in-stay conversation rates and a 33.3% post-stay conversion rate. Guest satisfaction ratings improved from 4.06 to 4.15, and the team resolved 99.4% of guest issues.

HTL Hotels