Case Study: Hotelatelier achieves higher guest satisfaction and loyalty with Shiji ReviewPro

HotelAtelier boosts GRI from 84% to 88% with Shiji Group

HotelAtelier, a hospitality group operating 42 hotels in Spain and Portugal, had cultivated a strong reputation-focused culture but sought a new provider in 2018 to better integrate guest feedback data into their Business Intelligence system. They partnered with Shiji Group, implementing the Reviewpro Reputation solution to enhance their decision-making processes and further drive customer satisfaction.

By using Shiji's advanced survey tools and real-time feedback system, HotelAtelier established a powerful feedback loop that allowed staff to address guest concerns during their stay. The measurable results for the Shiji customer included an increase in their Global Review Index from 84% to 88%, a near 100% response rate to guest comments, and significant revenue growth driven by improved guest satisfaction and operational efficiency.

HotelAtelier

Edurne Vázquez

COO of Hotelatelier