Case Study: Hotel Nikko Style Niseko Hanazono achieves faster service and 98%+ order accuracy with Shiji Group's integrated F&B technology

Hotel Nikko Style Niseko Hanazono speeds service 15–20% with Shiji Group

Hotel Nikko Style Niseko Hanazono, a contemporary lifestyle hotel in Hokkaido, needed a technology stack to support a digital-first dining experience for its high-end ski tourism clientele. The challenge was to eliminate operational friction points, reduce manual order handling and service delays, and improve billing accuracy. To address this, the hotel partnered with Shiji Group to implement its Infrasys POS and Stellaris Digital Dine solutions.

By implementing Shiji's integrated cloud-based POS and mobile ordering systems, the hotel created a fully connected food and beverage ecosystem. The solution automated ordering and billing, provided real-time PMS integration, and introduced guest-driven mobile ordering. As a result, Shiji helped the hotel achieve a 10-15% faster table turnaround, 15-20% faster service times, and over 98% order accuracy, all while significantly enhancing the guest experience with simple, contactless ordering.