Case Study: Grand Hyatt Singapore digitizes in-room dining with Shiji's Stellaris Digital Dine

Grand Hyatt Singapore cuts in-room dining errors to near zero with Shiji

Grand Hyatt Singapore faced a challenge with its traditional, phone-based in-room dining service, which created usability issues for international guests and led to them dining off-property. To modernize the experience and align with its digital transformation goals, the hotel partnered with vendor Shiji Group to implement the Stellaris Digital Dine platform.

By implementing Shiji's digital solution, which integrated directly with the hotel's POS, Grand Hyatt Singapore created an intuitive and frictionless ordering process for guests. The results for Shiji's client were highly measurable, including monthly labor cost savings of approximately $3,600, a near-elimination of order errors, and 58% of total in-room dining revenue being generated through the digital platform. The solution also allowed for instant menu updates and completely eliminated printed menus, supporting the hotel's sustainability efforts.

Grand Hyatt Singapore