Case Study: glh Hotels improves guest experience with ReviewPro by Shiji Group

glh Hotels achieves 90%+ guest feedback response rate with Shiji Group

glh Hotels, a UK-based hotel group operating 17 properties, sought to enhance its guest experience and empower its staff to deliver outstanding service. To achieve this data-driven goal, the company partnered with Shiji Group and implemented its ReviewPro Guest Experience Improvement Suite.

Using Shiji's ReviewPro platform, which includes Online Reputation Management and Guest Satisfaction Surveys, glh Hotels gained valuable insights to inform strategic decisions and operational improvements. The solution enabled a 90%+ response rate to guest feedback and ensured a 100% response rate to concerns within 48 hours. This data-driven approach directly led to company-wide initiatives, such as a television replacement program and a new customer service training program, significantly elevating service quality.

glh Hotels