Case Study: Dakota Hotels achieves intuitive guest service and operational efficiency with Shiji Technology

Dakota Hotels saves a third of F&B time with Shiji

Dakota Hotels, a UK-based luxury hotel group, sought to upgrade its outdated technology to enhance guest experiences and support its growth strategy. Their challenge was to move beyond inefficient systems that hindered their ability to track guest preferences and provide personalized, intuitive service. They partnered with Shiji Group to implement a comprehensive suite of solutions including the Shiji Enterprise Platform, a PMS, and a POS system to centralize operations and gain deeper guest insights.

By implementing Shiji's technology, Dakota Hotels gained a powerful backend platform that streamlined operations and saved significant time. The solution enabled their staff to track guest preferences meticulously, creating opportunities for "surprise and delight" moments that foster loyalty. The implementation resulted in measurable efficiencies, such as saving at least a third of the time for their food and beverage teams. Shiji provided the infrastructure that allowed Dakota to improve the guest experience and focus on delivering their signature thoughtful hospitality.

Dakota Hotels