Case Study: Corinthia Hotels achieves a 92% response rate in one hour with Shiji Group's ReviewPro

Corinthia Hotels achieves a 92% response rate in one hour with Shiji Group

Corinthia Hotels, a luxury hospitality brand, faced the challenge of anticipating guest needs and intercepting service issues promptly to protect their online reputation and ensure seamless five-star service. To address this, they partnered with Shiji Group and implemented the ReviewPro online reputation management tool.

By leveraging ReviewPro's Guest Satisfaction Surveys and Auto Case Management, Shiji Group's solution enabled Corinthia to gather real-time feedback and automate service recovery processes. This resulted in a 92% response rate to guest issues within one hour, significantly increasing guest satisfaction and strengthening the hotel group's online reputation.

Corinthia Hotels