Case Study: Bohemia Suites & Spa Gran Canaria achieves faster, more efficient F&B service with Shiji Infrasys POS

Bohemia Suites & Spa Gran Canaria cuts F&B order time from 5 minutes to 30 seconds with Shiji Group

Bohemia Suites & Spa Gran Canaria faced significant challenges with its outdated, manual food and beverage operations. The legacy point-of-sale system was inefficient, causing delays as staff had to write down orders and physically take them to the kitchen, which was a major hindrance for serving 200 breakfast guests daily. Seeking a modern solution, the hotel partnered with Shiji Group to implement its Infrasys POS platform.

Shiji implemented its cloud-based Infrasys POS, which was tailored to the hotel's specific workflows. This mobile-first system allowed orders to be sent directly from the table to the kitchen, slashing order processing time from five minutes to just 30 seconds. The Shiji solution resulted in dramatically faster service, increased profits, and enhanced guest satisfaction, with the hotel's review scores strongly outperforming other five-star hotels in Europe.