Case Study: Beachcomber Resorts & Hotels boosts guest satisfaction and Value Index with Shiji Group's ReviewPro

Beachcomber Resorts & Hotels boosts Value Index by 7.4 points with Shiji Group

Beachcomber Resorts & Hotels, a hotel group in Mauritius, needed a comprehensive tool to monitor its online reputation and guest satisfaction metrics across its eight properties. To gain deeper insights and drive service improvements, they turned to Shiji's ReviewPro for its Online Reputation Management and Guest Survey solutions.

By implementing Shiji's ReviewPro platform and appointing dedicated Quality Managers to act on the data, Beachcomber saw significant improvements in key performance indicators within six months. The solutions from Shiji helped increase their overall GRI™ score by 0.7 points to 91.3% and notably boosted their Value Index by 7.4 points, leading to greater guest satisfaction and more stable performance scores across their portfolio.

Beachcomber Resorts & Hotels