Case Study: Bachcare Holiday Homes boosts survey conversion by 135% with Shiji Group

Bachcare Holiday Homes boosts survey conversion by 135% with Shiji Group

Bachcare Holiday Homes, New Zealand's largest holiday home rental company, faced the challenge of manually collecting and processing guest feedback using Google Forms and Excel. This inefficient process was time-consuming and failed to provide the actionable insights needed to enhance the guest experience, especially as they pivoted to target domestic travelers during the pandemic. They partnered with Shiji Group's ReviewPro to implement an automated Guest Satisfaction Surveys solution.

Shiji's solution automated data collection and included advanced reporting and sentiment analysis tools. This allowed Bachcare to identify key areas for improvement, such as cleaning and service, and automatically manage guest feedback cases. As a result, Bachcare increased its survey conversion rate by 135%, exceeded its Net Promoter Score goal, and saw significant improvements in its guest satisfaction scores, leveraging the data to fine-tune operations and gain a competitive edge.