Case Study: Attitude Hotels achieves #1 TripAdvisor ranking with Shiji’s ReviewPro

Attitude Hotels ranks #1 on TripAdvisor with Shiji Group

Attitude Hotels, a hospitality brand in Mauritius, faced the challenge of relying on outdated pen-and-paper feedback methods. They sought to replace these manual practices with a precise, data-driven system to improve guest experience and make measurable business decisions. To achieve this, they partnered with Shiji Group and implemented its ReviewPro Online Reputation Management and Guest Satisfaction Survey solutions.

Shiji's solution enabled Attitude Hotels to integrate guest feedback directly into daily operations and establish clear KPIs for all departments. This data-driven approach allowed management to identify key issues and make targeted improvements. As a result of working with Shiji, Attitude Hotels secured the #1 ranking on TripAdvisor for its category in Mauritius, with all of its 3-star hotels ranking in the local top 10.

Attitude Hotels