Case Study: Aquaria Natal Hotel achieves #1 Tripadvisor ranking and 55% ADR growth with Shiji Group's hospitality technology

Aquaria Natal Hotel climbs to #1 on Tripadvisor with Shiji Group and boosts ADR by 55%

Aquaria Natal Hotel, a Brazilian hotel, faced significant challenges including a drop to #59 in Tripadvisor rankings, a steep decline in occupancy from 95% to 15%, and the layoff of 45% of its staff. To address these issues, the hotel partnered with technology vendor Shiji Group, implementing solutions like ReviewPro's Hotel Reputation to monitor and improve guest satisfaction.

By leveraging Shiji's technology and focusing on staff wellbeing and clear KPIs, Aquaria Natal Hotel achieved remarkable results. The hotel rose to the #1 ranking on Tripadvisor in its area, increased its Average Daily Rate (ADR) by 55%, and was able to rehire 32% of the employees that had been laid off.