Case Study: WakeMed Health & Hospitals achieves $2.1M in FTE overtime savings with ShiftWizard

WakeMed saved $2.1 million in FTE overtime costs over two years with the help of ShiftWizard

WakeMed Health & Hospitals, a North Carolina system with 900+ staffed beds and 8,500+ employees, faced a paper‑intensive, error‑prone and nonstandard nursing scheduling process that was unit‑centered rather than patient‑centered. WakeMed’s Chief Nursing Officer engaged ShiftWizard for a workforce management solution to standardize scheduling, improve visibility across locations, and better align staffing with patient needs.

ShiftWizard’s workforce management software was deployed beginning in 2013—first in inpatient nursing and then system‑wide—enabling proactive identification and reallocation of staff to avoid overtime. Using ShiftWizard, WakeMed achieved $2.1 million in FTE overtime savings over two years (about $2,200 saved per bed) and large site improvements (WakeMed Raleigh: 71% FTE overtime reduction in 8 months; WakeMed Cary: 48% in 7 months; WakeMed Raleigh Rehab: 76% in 3 months), while improving centralized oversight and shift‑level productivity.

WakeMed Health & Hospitals

Cindy Boily

SVP and Chief Nursing Officer