Case Study: ten20 – a nail & waxing spa achieves 60% management time savings per shift with ShiftForce

ten20 – a nail & waxing spa - Customer Case Study

ten20 is a nail and waxing spa on Pearl Street in Boulder, CO that positions itself as a “tweener” spa—comfortable and approachable for everyday clients rather than a luxury or budget-only shop. With a team of 10–50 staff, management needed a better way to coordinate schedules, communicate upcoming events, marketing initiatives and maintenance needs, and reduce the time spent on shift-related administrative tasks.

ten20 adopted ShiftNote’s employee shift scheduler and, after two years of use, made staff communication and coordination much easier. The tool keeps everyone in the loop about events and operational needs and helped the spa save about 60% of management time per shift, improving overall efficiency and day-to-day oversight.

ten20 – a nail & waxing spa