Case Study: East Side Mario’s achieves 20% management time savings and better team communication with ShiftForce

East Side Mario's - Customer Case Study

East Side Mario’s, a full-service restaurant with over 100 staff, needed a reliable way for managers to stay aligned, prepare for busy shifts, and communicate training or operational issues across multiple teams. Without a centralized system, keeping everyone informed—especially ahead of large events—was a recurring challenge.

Using ShiftNote for the past 10 years, managers rely on daily logs and remote updates to share information, coordinate staffing and training, and prepare for events. The tool enabled them to avoid product shortages during an 80-person booking and cut management-related tasks by about 20% per shift.

East Side Mario’s