Case Study: Sue’s Home Care achieves streamlined rostering and faster care management with ShiftCare

Sue’s Home Care - Customer Case Study

Sue's Home Care, a family-owned home care business, was struggling with inefficient manual processes like paper-based rostering and performance monitoring. These time-consuming methods, which included double-page diaries and PDF progress notes, created operational bottlenecks and limited visibility for the business as it grew. They urgently needed an intuitive, mobile solution and chose ShiftCare's all-in-one online management software to address these challenges.

By implementing ShiftCare, the vendor provided a robust platform that streamlined rostering, invoicing, and compliance. The progress notes feature allowed for real-time client updates and better communication with families, while the scheduling capabilities gave management peace of mind. As a result, Sue's Home Care grew from two staff to over 100 employees, with ShiftCare seamlessly supporting this expansion and transforming previously error-prone, manual tasks into a quick and reliable system.

Sue’s Home Care

Sue Pullar

Founder