Case Study: My Support Link grows NDIS support services and cuts admin with ShiftCare

How Shaun grew a successful NDIS business from scratch

My Support Link, an NDIS support provider founded by Shaun Richardson, faced a challenge with overwhelming administrative tasks as the business began to grow. Using spreadsheets and calendars was consuming an excessive amount of time and threatened to stifle their expansion. They needed a more efficient system and turned to the vendor ShiftCare for its disability support software.

By implementing ShiftCare, the vendor's all-in-one platform, My Support Link automated its rostering and invoicing processes. This solution drastically reduced daily administrative work from a potential 5-6 hours to just 30-60 minutes. The measurable impact was significant, enabling the business to grow organically from 2 to over 40 participants and from 1 to 30 staff, all while maintaining a participant-first approach with greater efficiency and transparency.

My Support Link

Shaun Richardson

HR Manager