Case Study: Helping Hands Support & Therapeutic Services halves admin time with ShiftCare

Helping Hands Support & Therapeutic Services - Customer Case Study

Helping Hands Support & Therapeutic Services, a disability support business, faced significant administrative challenges as it grew rapidly. Their initial software solution was not built for NDIS providers, leading to inaccurate invoicing, a lack of timesheet functionality, and a large amount of manual work that delayed payments and impacted staff. This inefficiency was hindering the business's operations and its ability to scale effectively.

By implementing ShiftCare, the business gained a cost-effective platform featuring NDIS-compliant invoicing, rostering, and timesheets. The use of ShiftCare more than halved administrative time, restored confidence in billing accuracy, and streamlined processes through features like shift templates and Xero integration. This allowed Helping Hands to support its growth, improve staff and participant experiences, and build a stronger business reputation.

Helping Hands Support & Therapeutic Services

Lee-Anne Flint

Executive Officer