Case Study: Friends Who Care scales from 1 to 100+ clients with ShiftCare

Friends Who Care grows to meet expanding client needs

Friends Who Care, a care provider that grew from one client to over one hundred, faced significant administrative challenges as it expanded. The company was using a free scheduling application that was not purpose-built for the care industry, leading to a heavy reliance on paper-based systems and excessive manual work. This burden required three staff members working nearly full-time on admin and made it difficult to cope with further growth, prompting the need for a better solution from a vendor like ShiftCare.

By implementing ShiftCare's software, Friends Who Care consolidated its rostering and invoicing into a single, streamlined system. The solution dramatically reduced the time spent on administrative tasks, freeing up staff to focus on business growth and client care. The vendor, ShiftCare, was also highly responsive to the customer's needs during onboarding and development. As a direct result, the company is now confident and able to expand its services again.

Friends Who Care

Kelly Keen

Friends Who Care