Case Study: Northern Assist Care streamlines growth and NDIS compliance with ShiftCare

Building a thriving business for future generations

Northern Assist Care, a disability support provider in Adelaide, experienced rapid growth that quickly overwhelmed its manual processes of using phone calls, spreadsheets, and paper rosters. Founder Kylie Goss needed a more professional system that allowed multiple staff members to access information and receive notifications. She found that other online solutions were either too complex or lacked the necessary features for her expanding business.

By implementing ShiftCare, the provider found an all-in-one solution that was easier to use. The platform streamlined payroll, allowed workers to file progress notes and incident reports from their phones, and centralized all client information and documentation. As a result, ShiftCare freed up significant administrative time, supported the business's continued growth and compliance goals, and provided the flexibility for the owner to manage the company from anywhere.

Northern Assist Care

Kylie Goss

Northern Assist Care