Case Study: Abilities NQ streamlines rostering and boosts efficiency with ShiftCare

Abilities NQ's Journey to Streamlined Operations with ShiftCare

Abilities NQ, a leading disability support provider in Northern Queensland, faced significant operational challenges as it rapidly grew to over 300 staff. The family-owned business struggled with complex and time-consuming rostering, which consumed approximately 400 hours monthly. After encountering failed implementations with other software, they turned to ShiftCare for a more robust rostering and care management solution to streamline their administrative tasks and support their expansion.

By implementing ShiftCare, Abilities NQ drastically streamlined its operations. The vendor's rostering features allowed for the creation of dedicated client teams, which improved service quality and reduced the monthly rostering time from 400 hours to just 52 hours. This immense time savings enabled two coordinators to manage rostering for approximately 100 clients, allowing the organization to increase its capacity without a proportional rise in administrative staff. ShiftCare's responsive support and mobile app for staff communications were also key to ensuring seamless service delivery during growth.

Abilities NQ

Jonathan Mehigan

Senior NDIS Coordinator