Case Study: Living Resources achieves a 47% reduction in manager overtime with Shiftboard

Using Shiftboard, Living Resources improved labor costs by reducing manager overtime by 47%

Living Resources, a nonprofit providing long-term care for people with developmental disabilities across 60 locations in upstate New York, faced complex, state-regulated staffing requirements for its 600+ workforce. Managers spent hours every day juggling spreadsheets and last‑minute shift changes, driving up overtime, risking noncompliance with certification rules, and creating poor visibility across sites.

By implementing Shiftboard to centralize and automate scheduling, Living Resources eliminated manual processes, gained real‑time visibility into qualified staff, and automated recertification notifications. The change cut manager overtime by 47%, saved 10–15 hours per week in scheduling time, and established an audit trail to demonstrate compliance with state regulations.

Living Resources

Jared Hammond

Development Manager