Case Study: Quebec Corrections achieves streamlined bilingual scheduling and reduced overtime costs with Shiftboard

Quebec Corrections Manages 4,000 Staff Across Eastern Canada with Shiftboard's SchedulePro Software

The Province of Quebec Correctional Services, which manages nearly 4,000 hourly staff across 22 facilities, needed to replace a complicated, server-tied legacy scheduling system that produced scattered reporting and made compliance with varied labor and union rules difficult. They required a centralized, bilingual solution that would improve scheduling efficiency, give management clear workforce utilization and labor-cost visibility, and support the diverse operational rules across multiple sites.

After an extensive RFP, Quebec Corrections implemented Shiftboard for its ability to encode complex business rules and support public-sector correctional operations. The bilingual platform delivered one-click auto-scheduling, online timesheets, and centralized dashboards and reports—reducing scheduling time, improving transparency and workforce-cost insights, lowering overtime, and ensuring fair, compliant shift assignments with a full audit trail.

Quebec

Michel Nepton

Correctional Services