Case Study: Boardwalk Pipelines achieves 50% faster scheduling and PHMSA CRM compliance with Shiftboard

Boardwalk Pipelines - Customer Case Study

Boardwalk Pipelines, LP operates 14,335 miles of pipelines with substantial gas and liquids storage capacity and is committed to safe, reliable, compliant operations. Faced with growing numbers of operators and controllers, the company was bogged down by manual scheduling — spreadsheets, emails and paper forms — which made tracking hours, managing absences, and meeting PHMSA Control Room Management Hours of Service rules time-consuming and error-prone.

Boardwalk implemented Shiftboard’s cloud-based scheduling software, deployed in three months, to automate complex rules and enable auto-scheduling and day-of management. The solution cut scheduling time by 50%, eliminated overlaps and delays, and ensured full compliance with PHMSA CRM hours-of-service requirements while improving operational agility.

Boardwalk Pipelines

Eugene Lam

Solutions Architect