Case Study: ReadyHeli cuts e-commerce costs 50% and boosts uptime and customer support with Shift4Shop

ReadyHeli - Customer Case Study

ReadyHeli, an online retailer, switched from its previous shopping cart to 3dcart after struggling with slow or missing vendor responses, high bandwidth costs, and unreliable uptime. Frustrated by poor customer service and expensive, unstable software, the ReadyHeli team sought a more dependable, cost-effective e-commerce platform.

3dcart delivered a dedicated server and pricing that cut ReadyHeli’s platform costs by about 50%, plus 24/7 phone, chat, email and forum support. Built-in social marketing tools (including a Facebook store), robust analytics, a points-based rewards system, and a CRM with ticketing helped the company improve uptime, reduce support call volume, gain actionable shopper data, and strengthen customer engagement.

ReadyHeli

Joe M

Marketing Director