Case Study: Berlin Encore Hotel & Suites achieves secure payments and significant cost savings with Shift4

Payment Security and Cost Savings Greatly Benefit a Midwest Amish Country Hotel

Berlin Encore Hotel & Suites, a full-service vacation resort in Berlin, Ohio that opened in 2018, needed a secure, hospitality-ready payments solution that integrated with its cloud property management system and reduced operational complexity and costs. To meet those needs the Conn family partnered with SkyTouch and chose Shift4 for its payment gateway, tokenization, PCI-validated P2PE and EMV-capable processing as part of a complete payment solution.

Shift4 delivered an integrated payments stack with SkyTouch Hotel OS—secure gateway, tokenized reservations, EMV terminals (with lifetime free replacement), competitively priced merchant services and 24/7 support—installed quickly and seamlessly. The consolidated solution cut monthly transaction fees and terminal costs (savings began before the hotel even opened), simplified support with a single contact, and provided PCI-validated security and reliable processing that improved operational efficiency and reduced costs.

Berlin Encore Hotel & Suites

Braden Conn

Co-owner and Operator