Case Study: Top 5 U.S. Auto Insurer achieves $30M+ annual underwriting loss prevention with Shift Technology's Underwriting Risk Detection

Top 5 auto insurer stops fraud at the door with Underwriting Risk Detection

Top 5 Insurer Company, a leading U.S. personal auto insurer, faced hidden fraud and "ghost broker" networks that threatened customer experience and produced claims with average 500% loss ratios. Already a Shift Technology Claims Fraud Detection customer since 2021, the insurer sought a solution to catch misrepresentation and risk during the new-business "free look" period without increasing underwriting headcount, prompting a proof of concept using Shift Technology’s Underwriting Risk Detection.

Shift Technology deployed AI risk-detection models, network analysis, entity resolution and explainable underwriting workflows across 2.8 million policies to integrate underwriting and claims detection. The solution delivered more than $15 in incremental prevented losses per new policy (projected > $30M USD annual underwriting mitigation), avoided the 500% average fraud-network loss ratios, produced a 40% impact rate on policy alerts, and allowed the insurer to maintain existing underwriting staff—leading the Top 5 Insurer Company to sign a multi-year agreement with Shift Technology.