Case Study: Top 25 US Auto and Property Service Provider achieves $1M+ monthly subrogation recoveries and improved operational efficiency with Shift Technology

Top 25 US Auto and Property Insurer Drives Operational Efficiency in Subrogation

Top 25 US Auto and Property Service Provider was struggling with a mostly manual, time-consuming subrogation process and needed help consistently interpreting complex, state-specific negligence and recovery laws. They engaged Shift Technology and implemented Shift Technology’s Subrogation Detection solution to digitize claims review, synthesize free-text notes with NLP/GenAI, and surface potential third‑party recovery opportunities.

Shift Technology deployed Subrogation Detection initially for the auto subrogation team and then for frontline home handlers, producing net‑new, scored alerts that estimate liability using state laws and external data and identify previously missed exposures. The solution has driven continuous improvement, helped adjusters apply statute‑of‑limitations and exposure rules more consistently, and delivered recurring average recoveries of over $1 million per month.