Case Study: Mitsui Sumitomo Insurance achieves higher fraud detection accuracy and faster claims payments with Shift Technology's Shift Claims Fraud Detection

Mitsui Sumitomo Insurance - Customer Case Study

Mitsui Sumitomo Insurance, part of the MS&AD group, faced a rising and increasingly sophisticated threat of claims fraud that its legacy, rule-based system could not detect. To identify new fraud schemes, reduce payment losses and move away from costly on‑premise development, Mitsui Sumitomo Insurance implemented Shift Claims Fraud Detection from Shift Technology in April 2019.

Shift Technology delivered its SaaS AI-native Shift Claims Fraud Detection with cloud-based flexibility, data-scientist support and a network fraud analysis feature. The rollout (nationwide launch July 2019) enabled analysis of millions of claims annually, reduced the workload of claims handlers, improved fraud-detection accuracy, and sped up legitimate claim payments, with plans to expand the solution across MS&AD and additional lines of business.

Mitsui Sumitomo Insurance

Masataka Tokita

General Manager