Case Study: a leading travel insurance provider boosts fraud detection and claims ROI with Shift Technology Force

Leading Travel Insurance Provider Company - Customer Case Study

A leading travel insurance provider was struggling with fraudulent claims and did not have a dedicated fraud team to identify and investigate suspicious cases. The company turned to Shift Technology and its Force platform to help claims handlers spot potential fraud, understand why claims were flagged, and know what next steps to take.

Shift Technology implemented Force to analyze both structured and unstructured data, including images and scanned documents, and to use metadata analysis for stronger fraud detection. The platform was processing about 75,000 claims per year, delivered positive ROI within four months, and the insurer later estimated annual ROI at 500% to 600%, prompting further exploration of Shift Technology’s claims automation capabilities.