Case Study: Generali France detects fraud in real time and reduces false positives with Shift Technology's Claims Fraud Detection

Generali France - Customer Case Study

Generali France, part of the global Generali group covering over eight million policyholders in France, needed to increase detection of fraudulent property claims (previously just 0.7% identified versus best-in-class >2%). To detect more anomalies in real time across Homeowners and Commercial Property lines, Generali France partnered with Shift Technology and deployed Shift Claims Fraud Detection.

Shift Technology’s AI-native Shift Claims Fraud Detection analyzes over 100,000 property claims per year, combining internal claims and policy data with external sources (aerial imagery, geolocation) and unstructured documents to generate ranked alerts and a suspicion score in real time. The solution has significantly reduced false positives, sped up processing of legitimate claims, and positions Generali France to achieve several millions of euros in fraud savings while improving detection accuracy and investigator efficiency.

Generali France

Jerome Burtheret

Head of Control and Reimbursement Policy