Case Study: AXA Switzerland stops fraud in real time with Shift Technology

AXA Switzerland stops €12M in fraud in real time with Shift Technology

AXA Switzerland, the largest P&C insurer in the country, needed to streamline its claims process to drive customer satisfaction without increasing its exposure to fraudulent claims. The challenge was to accelerate handling times while still stopping fraud at the first notice of loss (FNOL). To meet this challenge, they turned to Shift Technology and implemented its Shift Claims Fraud Detection solution.

The solution from Shift Technology provided real-time AI fraud detection, analyzing claims in seconds at FNOL with over 100 scenarios tuned to the Swiss market. As a result, AXA Switzerland analyzed over 1 million claims and stopped more than €12M in fraud. This allowed the company to free its teams to focus on customer satisfaction, reduce costs, and maintain its market leadership.

AXA Switzerland