Case Study: AXA Switzerland achieves real-time fraud detection and faster claims handling with Shift Technology

AXA Switzerland is detecting fraudulent claims in real-time using AI

AXA Switzerland, the largest P&C insurer in Switzerland with 2 million customers and over 40% of businesses insured, needed to speed claims handling to protect customer experience while preventing fraud. To detect fraud immediately at First Notice of Loss (FNOL) without adding delays, AXA Switzerland turned to Shift Technology’s Shift Claims Fraud Detection.

Shift Technology implemented real-time, AI-driven detection at FNOL and continuously throughout the claims lifecycle—covering motor and property with 100+ Swiss‑tuned scenarios, unified internal and external data, and expert support. As a result, AXA Switzerland has analyzed more than 1 million claims with Shift and stopped over €12M in fraud, boosting claims handling efficiency, reducing costs, and improving customer satisfaction.

AXA Switzerland

Samuel Klaus

Head of Fraud