Case Study: TrueMoney achieves fraud protection and stronger customer trust with SHIELD Risk Intelligence

TrueMoney Leverages SHIELD Risk Intelligence to Stop Fraud and Build Customer Trust

TrueMoney, Southeast Asia’s leading electronic payments and digital financial services provider with over 24 million users, faced the challenge of keeping its rapidly growing e‑wallet platform safe and maintaining customer trust across multiple markets. To strengthen its trust and safety strategy, TrueMoney partnered with SHIELD and adopted SHIELD Risk Intelligence, including SHIELD’s Enterprise AI fraud prevention capabilities.

SHIELD deployed its Enterprise AI—combining neural networks and symbolic AI—along with SHIELD ID, Risk Indicators, SHIELD Sentinel, Link Analysis, the Feature Platform and the Global Intelligence Network to provide end‑to‑end protection across the user journey. As a result, SHIELD shields TrueMoney’s 24 million users, stops fraudsters before they commit fraud, and enhances platform trust and growth across Southeast Asia.

TrueMoney

Monsinee Nakapanant

Co-President