Case Study: Zigi (Guatemala digital financial app) secures its app and users against fraud with SHIELD's device-first risk intelligence

SHIELD Secures Zigi Financial Services App & Its Users Against Fraud

Zigi, a fully digital financial services app in Guatemala, faced rising fraud risks—fake accounts exploiting promos and account takeover (ATO) attacks that threatened user funds and trust. To protect its customers and ecosystem, Zigi chose SHIELD’s device-first risk intelligence solution, including SHIELD Device ID and SHIELD Risk Intelligence, as its first line of defense.

SHIELD deployed device fingerprinting and AI/ML-driven risk intelligence to detect app cloners, emulators, autoclickers and other malware, pinpointing fraudulent devices used to create fake accounts and enabling real-time action. As a result, SHIELD helped Zigi eliminate promo-abusing fake accounts, prevent account takeover attacks, and restore a trustworthy platform—backed by SHIELD’s global intelligence covering billions of devices and accounts.

Zigi

Brenda Menjívar

Chief Data Officer