Case Study: ScratchMonkeys expands into new markets and boosts revenue 50%+ with SHIELD's AI-driven fraud protection

SHIELD Enables Online Gaming Retailer To Expand To New Markets With AI-Driven Fraud Protection

ScratchMonkeys, an online gaming retailer owned by EZ Group based in Los Angeles and partnered with brands like Sony PlayStation, Xbox Live, Nintendo and Blizzard, faced coordinated fraud attacks and rising chargebacks that forced the site to shut down temporarily. After trying four different fraud vendors — which created false positives, poor customer experience and high processing costs — ScratchMonkeys sought a single, effective solution and evaluated SHIELD’s AI-driven Autonomous Risk Intelligence platform.

SHIELD deployed its Autonomous Risk Intelligence platform to provide automated, predictive fraud protection, blocking more fraud instances than the other four platforms combined while delivering a higher approval rate and reducing false positives and processing overhead. Since partnering with SHIELD, ScratchMonkeys has achieved revenue growth of over 50% year-over-year and is now confidently expanding into new markets including Canada and Europe.

ScratchMonkeys

Girish Manglani

Head of Business Development