Case Study: Route achieves 99% reduction in fraudulent claim payouts with SHIELD

Route cuts fraudulent claim payouts by 99% with SHIELD

Route, a leader in the post-purchase experience for e-commerce, faced a significant challenge with sophisticated refund fraud. Fraudsters were using tactics like multi-account abuse and tools such as VPNs and emulators to exploit their system, which led to financial losses and risks to customer trust. To combat this, Route partnered with SHIELD and implemented its AI-powered device intelligence platform to enhance its fraud prevention capabilities.

By using SHIELD's Device ID and real-time fraud intelligence, Route gained the ability to accurately link fraudulent activity across multiple accounts and sessions. This solution delivered substantial results, including a 99% reduction in fraudulent claim payouts from multi-account abuse and a 50% boost in claims denied for fraud. SHIELD empowered Route to proactively block fraudulent claims, improving operational efficiency and securing the post-purchase experience for its merchant partners.

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