Case Study: Maya achieves seamless, fraud-resistant digital banking with SHIELD's AI device intelligence

Maya Partners with SHIELD to Set the Standard for Trust and Security in Digital Banking

Maya, the #1 digital bank app in the Philippines with over 3 million customers, faced persistent fraud threats—particularly account takeover attacks enabled by malicious apps that exploit accessibility permissions (screen sharing and autoclickers), plus the risk of fake accounts and laundering through compromised users. To protect financial inclusion without degrading user experience, Maya partnered with SHIELD and deployed SHIELD’s AI-driven device intelligence solution across its platform.

SHIELD’s technology analyzes thousands of device, network, and behavioral data points in real time to detect spoofed devices, malware, autoclickers, and fake accounts, blocking attacks tied to accessibility-permission exploits while keeping false positives low so UX remains seamless. The integration helped protect Maya’s 3M+ customers, eliminate fake accounts and account takeover vectors, reduce fraud exposure, and support Maya’s position as an industry leader—accelerating trust and digital banking adoption in the Philippines.

Maya

Angelo Madrid

President