Case Study: inDrive boosts trust and fairness with SHIELD Device Intelligence

inDrive boosts trust and fairness with SHIELD, achieving 99.77% genuine users

inDrive, a global ride-hailing service operating in over 700 cities, faced significant challenges from fraud syndicates. These groups used fake accounts, GPS spoofers, and autoclickers to abuse incentives, create ghost rides, and artificially inflate fares, threatening platform trust and fairness. To proactively combat this fraud during its rapid expansion, inDrive partnered with SHIELD and leveraged its Device Intelligence and AI technology.

By implementing SHIELD's solutions, including the SHIELD Device ID and Risk Intelligence, inDrive gained the ability to identify and stop fraudulent activity at its root. The results were substantial, including best-in-class performance of over 99.77% genuine users and successfully stopping incentive abuse and fraud syndicates. This partnership with SHIELD boosted trust and fairness across all of inDrive's global markets.

inDrive