Case Study: WINK achieves 99.9% genuine-user rate and stops fraud with SHIELD Device Intelligence

How SHIELD empowers WINK to fight fraud and drive growth

WINK, a fully digital neo‑cooperative banking app in Costa Rica, faced persistent fraud risks — from promo abuse via app cloners and emulators to account takeovers that exploit accessibility permissions and malicious overlays. To protect its 100% digital onboarding and maintain customer trust, WINK partnered with SHIELD and deployed SHIELD Device Intelligence (including SHIELD Device ID and SHIELD Risk Intelligence).

SHIELD’s device‑first technology continuously analyzes device, network, and behavioral signals to identify fraudulent devices, app cloners, autoclickers, emulators, and malware in real time, enabling WINK to block promo abuse, trace linked fake accounts for AML, and stop accessibility‑based ATOs. The result: over 99.9% genuine user rate, elimination of detected fraud vectors, fewer manual reviews, faster legitimate onboarding, and a more trustworthy platform — delivered by SHIELD.

Wink

Diego Loaiza

Director