Case Study: SEA Gamer Mall achieves 132% revenue growth and robust chargeback protection with SHIELD

How SEA Gamer Mall Overcame Their Fraud Woes and Seized Opportunities for Growth

SEA Gamer Mall, a Southeast Asian digital goods and services platform founded in 2007, struggled with coordinated fraud—fraudsters buying and reselling digital codes with stolen cards—leading to high chargebacks, low acceptance rates and stalled growth. To address this, SEA Gamer Mall engaged SHIELD and its risk intelligence solution, including SHIELD’s 100% Chargeback Protection, to reduce fraud-related losses and enable safer expansion.

SHIELD deployed a fully automated risk-intelligence platform that was integrated in just three days, blocking coordinated attacks and enabling real-time, informed decisions. As a result of SHIELD’s solution, SEA Gamer Mall saw a 47% increase in transaction volume in the first three months, a 132% revenue increase over 24 months, unique acceptance rates as high as 96%, and sustained healthy chargeback levels.

SEA Gamer Mall

Tommy Chieng

Co-founder & Chief Operating Officer