Case Study: Astro achieves guaranteed 15-minute delivery and stronger customer trust with SHIELD

How Q-Commerce Powerhouse Astro Leveraged SHIELD to Guarantee 15-Minute Delivery & Enhance Customer Trust

Astro, Indonesia’s first quick‑commerce platform founded in 2021, promises 15‑minute deliveries across 50 Jakarta locations and scaled quickly to over a million downloads, 1,000 drivers and 1,500 products. Rapid growth attracted fraud—fake accounts abusing promos and referrals, app cloners and GPS spoofers that let drivers fake 15‑minute arrivals—threatening customer trust and Astro’s delivery guarantee. Astro partnered with SHIELD to address these risks.

SHIELD deployed its Device Intelligence (SHIELD ID) and Risk Indicators to detect persistent devices, multi‑accounting, app cloners, GPS spoofers and emulators in real time. With SHIELD, Astro eradicated fake accounts at the source, eliminated referral and promotion abuse, exposed errant drivers and restored fairness for genuine users—achieving more than 99.06% genuine users on the platform—helping secure the 15‑minute promise and enabling continued rapid scaling.

Astro

Vincent Tjendra

Co-Founder