Case Study: Dunzo achieves fraud-free ultra-fast delivery with SHIELD

Dunzo Keeps Their Ultra-Fast Delivery Promise Fraud-Free with SHIELD

Dunzo, a hyperlocal quick-commerce company operating across eight Indian metropolitan cities, was hit by rapid growth-driven fraud: fake accounts abusing promotions and referrals, courier partners using GPS spoofers to claim incentives, and fraud syndicates risking illegal shipments — all threatening delivery speed and customer experience. To combat this, Dunzo partnered with SHIELD and deployed SHIELD’s AI-powered Device Intelligence (including SHIELD ID, Risk Indicators and SHIELD Sentinel) for real-time fraud detection.

SHIELD’s solution let Dunzo instantly identify fraudulent devices and multi-accounters, detect app cloners and GPS spoofers, and stop promo abuse and syndicates; the results included over 2 million orders protected per month, 15x review efficiency, and markedly improved accuracy in device identification. SHIELD’s privacy-friendly, in-background technology freed Dunzo’s team to focus on genuine users and preserve ultra-fast delivery and customer trust.

Dunzo

Kongkan Saikia

Associate Director