Case Study: Box Delivery achieves stronger fraud prevention with SHIELD

Box Delivery protects millions of orders every month with SHIELD

Box Delivery, a Brazilian delivery intermediary service acquired by Rappi, faced significant challenges with fraudulent activities on its platform. These included the creation of fake accounts, GPS spoofing, and the use of autoclickers by dishonest drivers to abuse incentives and monopolize orders. To combat this and build a trusted ecosystem, Box Delivery partnered with SHIELD and implemented its AI-powered Device Intelligence solution.

By leveraging SHIELD Device Intelligence, including the SHIELD Device ID and SHIELD Risk Intelligence features, Box Delivery gained the ability to accurately detect and link fake accounts to physical devices and identify those running malicious tools. This solution enabled them to proactively address fraud in real time. The results were millions of orders protected every month, an end to incentive abuse, and increased trust for drivers and merchants on their platform.

Box Delivery