Case Study: Box Delivery protects millions of orders and ends incentive abuse with SHIELD Device Intelligence

Box Delivery enhances its fraud prevention efforts with SHIELD

Box Delivery, a Brazilian last‑mile delivery intermediary operating in 250 cities, faced persistent fraud challenges — fake accounts, GPS spoofing, app cloners and autoclickers that abused incentives and distorted order allocation. To protect drivers, merchants and customers, Box Delivery partnered with SHIELD and deployed SHIELD Device Intelligence to detect fraudulent devices and techniques in real time.

SHIELD implemented its Device ID and Risk Intelligence to link fake accounts to physical devices, reveal when malicious tools are in use, and surface actionable risk signals for immediate intervention. As a result, SHIELD helped Box Delivery protect millions of orders every month, end incentive abuse on the platform, and increase trust for drivers and merchants by accurately identifying genuine users and stopping fraudulent activity.

Box Delivery

Denis Lemela

Co-Founder