Case Study: OTA achieves frictionless digital payment security with SHIELD

OTA Secures Digital Payments with SHIELD’s Device Intelligence

OTA, one of Malaysia’s fastest-growing digital payment platforms for SMEs and individuals, needed to protect its expanding ecosystem from phishing, social engineering, account takeovers, and fraudulent transactions without adding friction for legitimate users. As daily activity and merchant coverage grew, OTA turned to SHIELD and its device intelligence platform to strengthen security across its services.

By implementing SHIELD’s real-time, device-first fraud intelligence and persistent SHIELD Device ID, OTA gained continuous visibility into devices and could silently detect and block threats such as tampered apps and malicious behavior before they impacted users. The result was stronger fraud prevention, fewer chargebacks and financial losses, and improved trust and resilience across OTA’s platform as it scaled.

OTA

Kay Gen Khoo

Chief Technology Officer